Kyc

At Tikkari, verifying your identity is a fundamental part of our commitment to maintaining a secure, fair, and responsible gaming environment. This process, known as Know Your Customer (KYC), helps us prevent fraud, combat money laundering, and ensure that all our players meet the legal age requirements for gambling. By confirming who you are, we protect both your interests and the integrity of our platform. It allows us to process your transactions securely and efficiently, providing you with a trustworthy experience.

KYC, or Know Your Customer, is a regulatory requirement for financial institutions and online gaming operators like Tikkari. It involves collecting and verifying personal information about our customers. The purpose is to confirm your identity, assess potential risks, and comply with anti-money laundering (AML) and counter-terrorism financing (CTF) laws. This process is not unique to Tikkari, it is a standard practice across the regulated online gambling industry, designed to protect all parties involved.

Verification is an ongoing process that may be triggered at several points during your relationship with Tikkari. Typically, we require verification:

• Upon registration of your account.
• Before you make your first withdrawal, regardless of the amount.
• When your cumulative deposits or withdrawals reach a certain threshold, as mandated by our licensing authority.
• If there are any changes to your personal information, such as a new address.
• If our internal monitoring systems detect unusual or suspicious activity on your account.
• Periodically, as part of our ongoing compliance obligations, even if no specific trigger event has occurred.

Tikkari reserves the right to request verification at any time we deem necessary to comply with legal and regulatory obligations.

To complete the verification process, you will typically need to provide clear, legible copies of certain documents. These documents help us confirm your identity, address, and the ownership of your payment methods. All documents must be valid and not expired. We may request:

• Proof of Identity.
• Proof of Address.
• Proof of Payment Method.
• In some cases, Source of Funds documentation.

To verify your identity, we require a government-issued photographic identification document. This document must clearly show your full name, date of birth, photograph, and signature. Acceptable forms of proof of identity include:

• A valid passport.
• A valid national identity card.
• A valid driving license.

Please ensure that all four corners of the document are visible and that there is no glare or obstruction to any information. The document must not be expired.

To confirm your residential address, we require a document issued within the last three months that clearly displays your full name and current address. Acceptable forms of proof of address include:

• A utility bill (e.g., electricity, water, gas, landline phone, internet). Mobile phone bills are generally not accepted.
• A bank statement or credit card statement.
• A government-issued letter or tax statement.

The document must be dated within the last three months. Screenshots of online statements are acceptable as long as they show the issuing company's logo, your name, address, and the date of issue.

To verify the ownership of the payment methods you use on Tikkari, we may request specific documentation depending on the method. This is crucial for preventing fraud and ensuring that funds are handled securely. Examples include:

• Credit/Debit Cards: A copy of the front and back of the card. For security, please obscure the middle six digits of the long card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must remain visible.
• E-Wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account page showing your name, email address, and account ID.
• Bank Transfers: A copy of a bank statement showing your name, bank account number, and recent transactions to or from Tikkari.

Ensure that all sensitive information is appropriately redacted while keeping the necessary details visible for verification.

In certain circumstances, particularly when transactions involve significant amounts or if there are indicators of higher risk, Tikkari may be required to conduct Enhanced Due Diligence (EDD) and request proof of your Source of Funds (SoF) or Source of Wealth (SoW). This is a regulatory obligation to prevent financial crime. Documents requested may include:

• Payslips or employment contracts.
• Bank statements showing accumulated savings.
• Inheritance documents.
• Sale of property documents.
• Business ownership documents or financial statements.

We understand that providing such documents is highly personal, and we assure you that all information is handled with the utmost confidentiality and only used for compliance purposes. Our team will guide you through this process if it becomes necessary.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. The standard processing time is typically within 24 to 48 hours, although this can vary depending on the clarity and completeness of the documents provided, as well as the volume of requests. You will be notified via email or through your Tikkari account once your documents have been reviewed and your verification status updated. If further information is needed, we will contact you with specific instructions.

Tikkari takes the security and privacy of your personal information very seriously. All documents and data submitted for verification are stored securely in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Access to your documents is restricted to authorised personnel only, who are trained in data handling and privacy protocols. We employ advanced encryption technologies and strict security measures to protect your data from unauthorised access, disclosure, alteration, or destruction. Your information will only be used for the purposes of identity verification, fraud prevention, and compliance with our legal obligations.

Tikkari operates under strict anti-money laundering (AML) regulations, which are designed to prevent criminal activities such as money laundering and terrorist financing. Our KYC and verification procedures are a critical component of our AML compliance framework. By verifying your identity and monitoring transactions, we can identify and report suspicious activities to the relevant authorities. This commitment helps us maintain a secure and legal operating environment for everyone. We work closely with our licensing authority and financial intelligence units to uphold the highest standards of financial integrity.

A core principle of responsible gaming at Tikkari is the absolute prohibition of underage gambling. Our verification process includes robust age verification checks to ensure that all our players are 18 years of age or older, or the legal gambling age in their jurisdiction, whichever is higher. Any account found to belong to an individual under the legal gambling age will be immediately closed, and any winnings forfeited. We are committed to protecting minors and actively support initiatives aimed at preventing underage gambling.

If your verification process is delayed, it is often due to unclear documents, missing information, or high volumes of requests. If your verification is unsuccessful, it typically means the documents provided did not meet our requirements, or there were discrepancies in the information. In either case, Tikkari will contact you with specific reasons for the delay or failure and provide clear instructions on what steps you need to take. This may involve submitting new documents or providing additional information. It is important to respond promptly to these requests to avoid any interruption to your account services, including deposits, withdrawals, or gameplay.

Should you have any questions or require assistance with the KYC and verification process, our dedicated customer support team is available to help. You can reach us via:

• Live Chat: Available directly on the Tikkari website during operational hours.
• Email: Send your inquiries to [email protected], and we will respond as soon as possible.

Please do not hesitate to contact us. We are here to guide you through each step and ensure a smooth verification experience.